jeyboi wrote:

speeding_ant wrote:

bubbaa wrote:

Paul_Bags wrote:

Barbsarama wrote:That's a shame, i've bought quite a bit from them online and they've never made a mistake. Good on you for not giving them a second chance though... nobody should be allowed to make a mistake ah

Mistakes happen, it's how long it's taking to sort it out that gets to me.

sounds as bad as 7t - nah not possible

Yeah.. T7 isn't that bad.. They upgraded my Lyriks to Talas 36's due to the many many issues I had with the shitty RockShox fork. And they paid for courier every time. Always got it back within 3 days.

Not bad.

I should say I've had far worse dealing with some local bike stores.

what, with shit you've bought from trademe and tried to have warrantied through a store?

You mean "shit" that I send to a repair agent, fully expecting to have to pay for a repair. Then find out they didn't repair it properly, having to send it back again? It's not the mistake that's the issue, it's the roadblocks they put up along the way.

Yeah... the NZ bike industry really has customer satisfaction at the top of their agenda.

My current LBS is awesome, btw.