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nzgti
Dusty
Joined: Apr 13, 2004
Posts: 105
Location: Wgtn
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 Posted: Thu 17/Mar/05 2:56pm Post subject: Overseas Online Ordering.... |
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i've just been trying to get some stuff from supergo.com. all was going well untill they cancelled the order saying that my bank cannot/willnot verify the address. They say that this is their policy for international orders. They are saying that I need to send them an international money order!!? but stuff that, it's 2005 not 1975. we should be able to do this online
My question is has anyone else ordered stuff from supergo.com all online and with a credit card. or has anyone had any success with the likes of pricepoint.com or JensonUSA, or do they all have this silly policy.
Can I please mention that it would be good not to turn this into a discussion regards supporting the LBS, Blah blah blah etc... i mean I know we should etc, but money is money.
regards
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happybaboon
Mangled
Joined: Feb 06, 2002
Posts: 28,784
Location: doing skiddds
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| Posted: Thu 17/Mar/05 3:06pm Post subject: |
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What sort of credit card are you using?
Tell your bank the problem, maybe they can fix? 
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danose
Mangled
Joined: May 27, 2004
Posts: 10,986
Location: Nose City
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| Posted: Thu 17/Mar/05 3:13pm Post subject: Re: Overseas Online Ordering.... |
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| nzgti wrote: | | i've just been trying to get some stuff from supergo.com. all was going well untill they cancelled the order saying that my bank cannot/willnot verify the address. They say that this is their policy for international orders. |
ahh, welcome to the wonderful world of e-commerce.
This is becoming an increasing problem with us sites - they want to data match your supplied billing address against the card holders bank details (to prevent fraud), but a lot of non-US credit card companies _won't_ do that (concerns with privacy and of course
potential for identity theft etc). Hence it fails and the US vendor declines the order.
I went thru this with Yahoo.com (who I used to rent webspace off), talked to the VISA this end, tried to work thru it but it's just about impossible - NZ card companies _really_
want people to use the 3 check digits on the back of the card (which is what they're
there for - most european sites use that method also).
Anyway, ring up the helpline for your credit card and talk to the people there, depending
on exactly how the site is doing it's checking it might or might not be surmountable
we really need a worldwide standard for credit card verification.....
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psychavoc
Ph.D. (Vorbology)
Joined: Jul 17, 2003
Posts: 24,234
Location: Welly-town
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| Posted: Thu 17/Mar/05 3:17pm Post subject: |
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Jenson USA and Greenfish Sports are good to buy off  With Jenson, the first I had to scan a copy of my drivers license and my VISA card for them, but only the first time. Greenfish don't even ask for that sorta stuff. I think they want that three digit identification number on the back of the card though. 
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Chickie
BMX Bandit
Joined: Jan 18, 2003
Posts: 8,233
Location: Wellington
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| Posted: Thu 17/Mar/05 3:19pm Post subject: |
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Yeah Jenson is great, I had to do the same as Psych for the first order
I've also just found a great site for snowboarding stuff, reasonably priced new jacket for me this season
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skint
Flogged
Joined: Jan 17, 2003
Posts: 3,347
Location: New Plymouth
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| Posted: Thu 17/Mar/05 3:21pm Post subject: |
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| Chickie wrote: | | I've also just found a great site for snowboarding stuff, reasonably priced new jacket for me this season |
Oooh - spill!
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skint
Flogged
Joined: Jan 17, 2003
Posts: 3,347
Location: New Plymouth
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| Posted: Thu 17/Mar/05 3:24pm Post subject: |
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I had the same thing happen with Supergo, and found my bank to be not at all helpful on such matters. I gave up in then end though mostly because the stuff I was going to get was back to full price.
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nzgti
Dusty
Joined: Apr 13, 2004
Posts: 105
Location: Wgtn
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| Posted: Thu 17/Mar/05 4:07pm Post subject: |
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Ok...I've sent them and e-mail to see what other possibilities there are etc. but what a pain in the #^%$#
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Dazzle
Mangled
Joined: Feb 11, 2002
Posts: 12,976
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| Posted: Thu 17/Mar/05 4:29pm Post subject: |
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Supergo did the same to me late last year, confirmed an order, sent out emails that it was shipped (!!) then 3 days later informed me the credit card address could not be matched and the goods were NOT on their way to me. A couple of emails back and forth later, I told em where to stick their order process and spent my money elsewhere.
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XCgeek
Thrashed
Joined: Apr 30, 2003
Posts: 1,061
Location: Melbourne, Australia
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VERT
Cruzing
Joined: Dec 01, 2002
Posts: 12,443
Location: blurrrrrrrrrred
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| Posted: Thu 17/Mar/05 4:39pm Post subject: |
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do chainreactioncycles do this?
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james
on your right
Joined: Feb 09, 2004
Posts: 13,750
Location: land of the long white latte
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Clarky
Mangled
Joined: Oct 01, 2002
Posts: 18,624
Location: North Canterbury
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| Posted: Thu 17/Mar/05 5:02pm Post subject: |
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A friend went through the whole hassle with Supergo recently, and then had to wait 2 months for the goods!
Jenson was sweet as. 
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vip_member2
Worn
Joined: Dec 14, 2004
Posts: 667
Location: dratsville
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| Posted: Thu 17/Mar/05 5:26pm Post subject: |
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beyondbikes.com is a goody iv got heaps of stuff from there
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XCgeek
Thrashed
Joined: Apr 30, 2003
Posts: 1,061
Location: Melbourne, Australia
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| Posted: Thu 17/Mar/05 5:27pm Post subject: |
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chainreactioncycles works great
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