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brispuss
Ridden
Joined: May 16, 2008
Posts: 130
Location: None of your business!
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 Posted: Wed 19/Nov/08 4:26pm Post subject: Nzo Customer Service - Your Thoughts? |
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I have two pairs of NZO Deanolite shorts. One pair I've had for awhile is (still) OK. The other pair I purchased recently has some stitching coming off the pad within the shorts.
I've worn the shorts once and washed them once. And when hanging them out to dry, I then noticed the stitching was coming off!? I didn't notice this prior to wearing them (mind you I wasn't looking for any problems, I just slipped the shorts on for the first time yesterday).
I understand that there is a 12 month warranty on these shorts. Presumably that warranty will still apply here in my case? I sent an email (4 hours ago) to NZO regarding this issue, but I have not yet received a reply from them.
I've only dealt with NZO on two occasions. So I don't really know much about them and their customer service. Should I just send the shorts in (together with the sales invoice) anyway, and request a replacement pair of shorts? Or should I wait for them to reply?
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Trail
Thrashed
Joined: Aug 15, 2008
Posts: 1,134
Location: Chch
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| Posted: Wed 19/Nov/08 4:42pm Post subject: |
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Wait for them to reply. 4 hours?? Likely they are out riding their bikes and will reply to it tomorrow.
Give them a chance.
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Nick_K
No frills, just hardcore
Joined: Oct 05, 2004
Posts: 9,942
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| Posted: Wed 19/Nov/08 4:56pm Post subject: RE: Nzo Deanolite Shorts Defective? |
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| brispuss wrote: | I sent an email (4 hours ago) to NZO regarding this issue, but I have not yet received a reply from them.
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What a pack of useless roznucs. I suggest you start a thread on a popular cycling website to complain.
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Trail
Thrashed
Joined: Aug 15, 2008
Posts: 1,134
Location: Chch
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| Posted: Wed 19/Nov/08 4:59pm Post subject: RE: Re: Nzo Deanolite Shorts Defective? |
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| Nick_K wrote: | | brispuss wrote: | I sent an email (4 hours ago) to NZO regarding this issue, but I have not yet received a reply from them.
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What a pack of useless roznucs. I suggest you start a thread on a popular cycling website to complain. |
Nick, people that cant wait 4 hours for a reply by email probably dont get scarcasm 
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Nick_K
No frills, just hardcore
Joined: Oct 05, 2004
Posts: 9,942
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| Posted: Wed 19/Nov/08 5:01pm Post subject: RE: Re: Re: Nzo Deanolite Shorts Defective? |
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| Trail wrote: | | Nick_K wrote: | | brispuss wrote: | I sent an email (4 hours ago) to NZO regarding this issue, but I have not yet received a reply from them.
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What a pack of useless roznucs. I suggest you start a thread on a popular cycling website to complain. |
Nick, people that cant wait 4 hours for a reply by email probably dont get scarcasm |
I wasn't being sacrastic thats appling service and I'd expect better. Personally I'm never buying nzo again and I suggest you all do the same!!
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istepinyards
Wrecked
Joined: Feb 13, 2007
Posts: 6,118
Location: Rooting for the SunDevils
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| Posted: Wed 19/Nov/08 5:19pm Post subject: |
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4 Hours brispuss?
Come on really! Try a little patience and give them a chance. I suggest you never buy from any of the international online stores if you want a 5 minute turn around.
Maybe try going for a ride to to destress from this situation
Oh and kcuf the roznucs they deserve to be racked over the coals over a small stitching fault on an internet forum 
tihs mate chill the kcuf out
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brispuss
Ridden
Joined: May 16, 2008
Posts: 130
Location: None of your business!
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| Posted: Wed 19/Nov/08 6:13pm Post subject: |
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You've all missed the point.
It is not about NZO not responding within 4 hours of my email. That comment was secondary.
Let me rephrase. What is NZO like to deal with, particularly in regards to customer service and returns/refunds etc?
NZO's invoice has a return procedure on the reverse side which appears to relate to new and unused items only to be returned within 30 days. However, further down the page there is some option for warranty (which according to NZO website is for 12 months) which seems to contradict the 30 days return statement. This is why I contacted NZO for clarification.
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Spokes
Wrecked
Joined: Nov 13, 2005
Posts: 5,784
Location: Skyway
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| Posted: Wed 19/Nov/08 6:14pm Post subject: |
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Are they now part of the devil store?
Shame, my old ones were very good.
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Nick_K
No frills, just hardcore
Joined: Oct 05, 2004
Posts: 9,942
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| Posted: Wed 19/Nov/08 6:19pm Post subject: |
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No they are not part of the devil store (although you often see clearanace stuff on there)
I've found there customer service good with prompt delivery.
galsging off a company when you have only given them 4hrs to solve what is a minor problem is poor form. Its exactly the kind of thing I would expect from a whinger like Brispuss.
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Soba
Thrashed
Joined: Sep 24, 2003
Posts: 1,758
Location: Queeners
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| Posted: Wed 19/Nov/08 6:24pm Post subject: |
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I would have thought this was pretty obvious.
The 30 days relates to unused gear... ie wrong size, colour, doesn't fit the way you thought it would.
The 12 month warranty applies to defective gear/quality issues... like yours.
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jeremyb
BRAP BRAP BRAP BRAP
Joined: Jan 12, 2003
Posts: 32,882
Location: Derailled
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| Posted: Wed 19/Nov/08 6:55pm Post subject: |
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They are made in china so they must be evil!
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pushbikerider
Mangled
Joined: Mar 25, 2002
Posts: 14,247
Location: No longer Running PNC Like John Gotti
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| Posted: Wed 19/Nov/08 7:31pm Post subject: |
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| Spokes wrote: | Are they now part of the devil store?
Shame, my old ones were very good. |
Nope still an independant company, but Gaz now has contracted out his warehousing to a comapny at 152 colins road Hamilton
I still love my Dobies shorts
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brispuss
Ridden
Joined: May 16, 2008
Posts: 130
Location: None of your business!
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| Posted: Wed 19/Nov/08 8:13pm Post subject: |
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| Nick_K wrote: | | galsging off a company when you have only given them 4hrs to solve what is a minor problem is poor form. Its exactly the kind of thing I would expect from a whinger like Brispuss. |
This was just a enquiry regarding NZO's customer service.
Your response is typical what I expected from a village idiot. You mis-read the post (intentionally?) just to suit your own f*****g poor ass bs agenda!
Last edited by brispuss on Wed 19/Nov/08 8:18pm; edited 1 time in total |
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CookedCray
Salty
Joined: Aug 07, 2005
Posts: 129
Location: Wellington
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| Posted: Wed 19/Nov/08 8:18pm Post subject: |
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tihs mate chill the kcuf out
[/quote]
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sifter
Moving forward
Joined: Nov 13, 2003
Posts: 11,089
Location: Wellington
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| Posted: Wed 19/Nov/08 8:20pm Post subject: |
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| Soba wrote: | I would have thought this was pretty obvious.
The 30 days relates to unused gear... ie wrong size, colour, doesn't fit the way you thought it would.
The 12 month warranty applies to defective gear/quality issues... like yours. |
Obvious, innit brispuss? Perhaps you could change your thread title to something a little less aggressive...?
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