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BlunderBus
Ridden
Joined: May 30, 2007
Posts: 133
Location: out riding
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 Posted: Fri 24/Oct/08 6:28pm Post subject: What Shall I Do About My Cranks Warranty? |
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Ive been waiting for about 8 weeks for some race face diablos cranks to come under warranty but i think the bike shop may just be giving me the run around.any suggestions on what to do?  
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thorg
horse riding
Joined: May 20, 2004
Posts: 13,613
Location: looking out at Makara
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| Posted: Fri 24/Oct/08 6:30pm Post subject: |
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complain on the internet 
or go up the food chain and speek to whomever you have been speaking to's boss 
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BlunderBus
Ridden
Joined: May 30, 2007
Posts: 133
Location: out riding
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| Posted: Fri 24/Oct/08 6:32pm Post subject: |
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well i have been dealing with manager/owner 
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thorg
horse riding
Joined: May 20, 2004
Posts: 13,613
Location: looking out at Makara
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| Posted: Fri 24/Oct/08 6:38pm Post subject: |
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then ask who he is dealing with so that you can call them directly.
Suppliers dont like it when shops muck people around, it reflects badly on their products. If he knows you are willing to go direct to the supplier with you concerns, he may just put in a bit more effort.
But! - first be nice. he may be getting the run around from the suppliers himself. get a date from him when he will have it sorted by. A fixed date, not *about* a week, but an actual date.
Being friendly is always first
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neats
Shiny
Joined: Apr 02, 2007
Posts: 29
Location: wellington
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| Posted: Thu 30/Oct/08 1:00pm Post subject: |
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I waited 9 months for a sports throttle to come from America (mbike i know). Moral of the story, follow it up. Sometimes the stores get busy, sometimes the chap you're dealing with leaves, other times they just don't give a f*&^k. Good luck.
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Screwface
Dusty
Joined: Apr 29, 2008
Posts: 107
Location: Auckland
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| Posted: Thu 30/Oct/08 1:07pm Post subject: |
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how did you manage to break those? i thought they were tough as...
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Spokes
Wrecked
Joined: Nov 13, 2005
Posts: 5,784
Location: Skyway
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| Posted: Thu 30/Oct/08 1:26pm Post subject: |
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Remember that the warranty you have is with the bike shop not the importer. The shop gets it warrantied through the importer after the customer is sorted out.
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neats
Shiny
Joined: Apr 02, 2007
Posts: 29
Location: wellington
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| Posted: Thu 30/Oct/08 1:44pm Post subject: |
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maybe not broken just being replaced??
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Screwface
Dusty
Joined: Apr 29, 2008
Posts: 107
Location: Auckland
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| Posted: Thu 30/Oct/08 1:48pm Post subject: |
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why would it be getting replaced under warranty if it was not faulty in some way?
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Spokes
Wrecked
Joined: Nov 13, 2005
Posts: 5,784
Location: Skyway
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| Posted: Thu 30/Oct/08 1:50pm Post subject: |
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| neats wrote: | | maybe not broken just being replaced?? |
Did we not read the title?
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heathen
Scuffed
Joined: Jun 14, 2006
Posts: 287
Location: the darkside
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| Posted: Thu 30/Oct/08 1:52pm Post subject: |
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faulty and broken are different
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BlunderBus
Ridden
Joined: May 30, 2007
Posts: 133
Location: out riding
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| Posted: Thu 30/Oct/08 2:28pm Post subject: |
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I took my bike in beacuase the outer cap on the cranks always loosend its self.The mechanic said that the spindle or sumthing was stuffed.I think they are just faulty.
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Spokes
Wrecked
Joined: Nov 13, 2005
Posts: 5,784
Location: Skyway
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| Posted: Thu 30/Oct/08 3:03pm Post subject: |
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So have the shop said its warranty then?
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Grumpyoldman
Hood Ornament
Joined: Dec 02, 2004
Posts: 1,338
Location: Having A Wee Nap
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| Posted: Thu 30/Oct/08 4:49pm Post subject: |
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I had a good long wait (6-8 weeks from memory) last time my RF cranks were replaced. Depends on whether they have to come from overseas or not. Though apparently mine were replaced by the Giant distributor of the time rather than the RF distributor.
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