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sixdog
Dusty
Joined: Apr 28, 2007
Posts: 52
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 Posted: Wed 2nd Jul 4:48pm Post subject: |
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Thanks for playing.
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Spokes
Wrecked
Joined: Nov 13, 2005
Posts: 5,216
Location: Skyway
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| Posted: Wed 2nd Jul 5:04pm Post subject: |
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| sixdog wrote: | | Thanks for playing. |
Thanks for paying??
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Kyle
Wrecked
Joined: Mar 03, 2003
Posts: 5,624
Location: Oldpeoplesville
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| Posted: Wed 2nd Jul 5:06pm Post subject: |
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So Sixdoggy, which store do you work at? 
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Owen
Failing.
Joined: May 06, 2003
Posts: 3,074
Location: Welly town
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| Posted: Wed 2nd Jul 6:35pm Post subject: |
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hur hur, amusements 
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guppy
Joined: Jul 19, 2006
Posts: 4
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| Posted: Wed 2nd Jul 8:59pm Post subject: |
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| Spokes wrote: | | sixdog wrote: | | Nice one kcidhead. |
Classy response. |
An update for those following this warranty saga.. I live in hope!
Still waiting on a reply from Kona after letting them know that I kept the fox float @ around 205psi so as to provide for 0.4" or 10mm of sag in the shock as per the owners manual. Nothing out of the ordinary there.
I am not crying on Vorb, just seeking advice and wishing to hear if others have had the same or similar warranty response from Kona. I have not berrated Bike Barn, but as the NZ distributor of Kona who have an International Warranty policy I am a little disappointed in their support.
Freedom of speech is a great thing, that's why most of us participate in forums. I for one will be checking many forums for actual warranty support before buying my next bike. KONA can still come through with the goods and I will remain a happy KONA customer / rider as the bike has been great thus far.
I still hope that KONA come to the party as this is a legit warranty claim on a KONA bike purchased from the Kona Singapore Distributor while I lived in Malaysia. KONAs international warranty procedure is to return the bike to the local distributor where you live, regardless of where it was purchased. I checked this with KONAWORLD.com prior to making this warranty claim and Bike Barn were happy to process the claim. as of today, Bike Barn are now suggesting that I pursue the claim through the Singapore Distributor - nice.
Bike Barn Mt Roskill (Bike Barn HQ and Distribution / warranty centre) is where I took the bike under warranty, so if SIXDOG is not an employee there, then Bike Barn Mt Roskill have been sharing information regarding a customers unique circumstances with people who need to grow up a little.
It is now up to KONA to work through the detail and honor the warranty.
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duzall
Ridden
Joined: May 11, 2006
Posts: 160
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| Posted: Wed 2nd Jul 10:23pm Post subject: |
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They (bike barn) replaced the front triangle on the one (02 manomano-same as a Kikapu) I know of that broke (cracked at the seat tube/top tube weld). Then, the rear chainstay (rear got swapped onto the new front triangle) broke six months later.
These got replaced again, but he had had enough of the bike so the frame got swapped for something better.
So yes, they did honor the warranty in the case that I know about.
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caldazar
Joined: Dec 13, 2004
Posts: 13
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| Posted: Wed 2nd Jul 11:54pm Post subject: |
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Guppy, from what I've read here, I think Bike Barn have done the right thing. They obviously helped with the initial process, Kona HQ have declined the warranty - there is not much more they can do.
Sure, if you had bought the bike in NZ, they'd probably help more due to the CGA. As this is not the case, they are most likely recommending you contact the Singapore distributor as you may have more leverage there.
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cmdr_keen
Thrashed
Joined: Feb 14, 2006
Posts: 1,690
Location: Wellingtoon
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| Posted: Thu 3rd Jul 12:19am Post subject: |
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Free bump for lamest thread of the month
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dh-racer
Dusty
Joined: Jun 07, 2008
Posts: 75
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| Posted: Fri 25th Jul 6:35pm Post subject: |
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| Theguywhoridesabike wrote: | | bman111 wrote: | | i have no time 4 ppl that ride on konas the bikes themself look like they came from the wearhouse or $2 shop DONT BUY A KONA the rear swingarm cracks so easily |
Have you broken a swingarm on one!!!Why does it look like its from the wharehouse? |
hes never even gnikcuf rode one seriously DO NOT LISTEN TO BRANDON. my mate recently got a kona its sick as? its only back in 05 when the used hussefelt they sucked but now they have moved to bigger and better things with fsa/race face but have failed horribly in 09 due to all the competition from new companys next yr bringing out new suspension designs that new glory looks mint kona has nothing going for them in 09 they need to step it up and maybe for the 1st time actually change some thing other than the paint job e.g geometry maybe
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Spokes
Wrecked
Joined: Nov 13, 2005
Posts: 5,216
Location: Skyway
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| Posted: Fri 25th Jul 6:48pm Post subject: |
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| dh-racer wrote: | | Theguywhoridesabike wrote: | | bman111 wrote: | | i have no time 4 ppl that ride on konas the bikes themself look like they came from the wearhouse or $2 shop DONT BUY A KONA the rear swingarm cracks so easily |
Have you broken a swingarm on one!!!Why does it look like its from the wharehouse? |
hes never even gnikcuf rode one seriously DO NOT LISTEN TO BRANDON. my mate recently got a kona its sick as? its only back in 05 when the used hussefelt they sucked but now they have moved to bigger and better things with fsa/race face but have failed horribly in 09 due to all the competition from new companys next yr bringing out new suspension designs that new glory looks mint kona has nothing going for them in 09 they need to step it up and maybe for the 1st time actually change some thing other than the paint job e.g geometry maybe |
Reading that gave me a seizure.
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Percy Pig
Mangled
Joined: May 03, 2002
Posts: 22,714
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| Posted: Fri 25th Jul 7:13pm Post subject: |
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| Spokes wrote: | | dh-racer wrote: | | Theguywhoridesabike wrote: | | bman111 wrote: | | i have no time 4 ppl that ride on konas the bikes themself look like they came from the wearhouse or $2 shop DONT BUY A KONA the rear swingarm cracks so easily |
Have you broken a swingarm on one!!!Why does it look like its from the wharehouse? |
hes never even gnikcuf rode one seriously DO NOT LISTEN TO BRANDON. my mate recently got a kona its sick as? its only back in 05 when the used hussefelt they sucked but now they have moved to bigger and better things with fsa/race face but have failed horribly in 09 due to all the competition from new companys next yr bringing out new suspension designs that new glory looks mint kona has nothing going for them in 09 they need to step it up and maybe for the 1st time actually change some thing other than the paint job e.g geometry maybe |
Reading that gave me a seizure. |
You arent the only one. 
He's also wrong about everything except not listening to "bman111".
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diggily_puff
Worn
Joined: May 19, 2008
Posts: 725
Location: S1D3\/\/4YZ
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| Posted: Fri 25th Jul 7:17pm Post subject: |
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I pitty the fool who don't punctuate.
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Astoria Paranoia
Wrecked
Joined: Aug 20, 2002
Posts: 5,049
Location: OFF THE COAST OF SOMALIAAA!!
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| Posted: Fri 25th Jul 8:17pm Post subject: |
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| diggily_puff wrote: | | I pitty the fool who don't punctuate. |
I PITY the fool who can't spell.
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Est57
Dusty
Joined: Oct 21, 2007
Posts: 100
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| Posted: Fri 25th Jul 9:31pm Post subject: |
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| diggily_puff wrote: | | I pitty the fool who don't punctuate. |
I pity the fool who doesn't punctuate.
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Mr_Bob
Mangled
Joined: Apr 14, 2005
Posts: 10,870
Location: Tga
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| Posted: Fri 25th Jul 9:36pm Post subject: |
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I like my Kona 
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